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Frequently Asked Questions - Alpha Auto Accessories
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Sale 25% OFF + an Extra $25 OFF - Use Code 2020Summer

+61 3 9013 4786
Who We Are And How To Contact Us

Check out our about us page to find out who we are, what we do and how we can help you make the right purchase. If you have any further questions, don't hesitate to contact us by email or telephone.

The authentic designs crafted by alpha are unparalleled in quality and endurance.

Placing Your Order

Yes.
If you have any questions about size, color, price or anything else concerning one of the products we sell, please do contact our customer service team and we'll get back to you as soon as possible. We're here to help you find the best products to suit your individual needs.

Currently, we use highly engineered neoprene fabric for our seat covers, but we are always working on developing new fabrics to enhance our quality standards.

Neoprene is a very pliable rubber-like material with insulating properties similar to rubber or other solid plastics for seat protection against moisture. Due to being wear-resistant and its protective characteristics makes the best material to use as a seat cover.

Before launching any product, we run certain tests on our fabric and finished product to meets the high-quality standard for our Australian market

Currently, the fabric color that meets all the specs for neoprene is black, but we do offer different color stitching to give a sportier look to our seat covers.

Yes, most of the accessories that we supply are custom made but we do have universal design accessories as well.

Unlike standard fabric seat covers, neoprene seat covers that we supply are very easy to clean. Use a damp cloth to clean the dust, followed by a lint remover to clean all dust particles. In case of a spill, run 1 cycle of the cold wash with mild detergent and dry in shade.

NOTE: – “Please do not use tumble dry”

We receive excellent feedback from our customers. If you'd like to add your own comment, please consider doing so via testimonials. If your order was placed on eBay, please consider leaving feedback via eBay. The majority of online shoppers read impartial customer reviews before making a purchase decision, so your feedback will help other people to make the right decision for choosing Alpha.

We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.

Receiving Your Order

We aim to dispatch all orders on the same day or within 24 hours of purchase Orders received on Saturday, Sunday or public holiday will be dispatched on the next working day.

We offer FREE standard shipping across Australia on orders over $500 or $15 for orders under $300. Express shipping and international shipping are also available.

Alpha Auto Accessories delivers all around the world.

We use Australia Post, TNT, Sendle or FastWay to get your goods to you. Once your order has left our warehouse, Local Delivery via Aus. the post takes between 3 to 10 working days to arrive, although in general, many of our customers are pleasantly surprised to receive their orders very quickly (within 2 to 3 days). And express post service from Australia post offers next business day delivery within metro areas for Australia only.

Yes.
A next-day delivery option is available for orders placed before 2 pm via Aus. Post Express next day delivery service.

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your Parcel tracking number, so you can track the progress of your order through the Australia Post website.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.

Unfortunately, at this stage, we do not offer pickups from our warehouse.

We send a dispatch email when the parcel leaves our warehouse. Your parcel will then spend a certain amount of time in transit before being delivered to you.

Yes, you can send your order to another address other than your registered address.

How Do Payments Work?

• PayPal - You can even check out as a guest using major credit cards or debit cards

• Afterpay – Protect Now Pay Later

• Bank Deposit

Yes. All payments are 100% secure and we never hold any credit/debit card details. Card payments are processed by the global secure payment provider Ingenico. If you would like further details, please contact us.

PayPal payments are processed securely by PayPal.

Customers outside of Australia are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If you're unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

How Do I Return An Item?

Items can be returned within 30 days, subject to the terms specified in our returns policy.

We have a hassle-free returns policy. For full details please check our returns policy page.

If you are outside Australia, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value $0.00) on any customs/import labels before returning them to us.

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email admin@alphaautoaccessories.com.au explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

In case any product is damaged by our customer, then we will try our best to repair the product if possible. If the damaged product is determined as beyond repair and impacts safety of our customer, then do we reserve the right to replace the Product with the same or equivalent Product, rather than repair it at a cost provided at that time.

Unfortunately, the free gifts and promotional merchandise aren’t covered by our warranty and guarantee policy

Privacy

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use the personal and non-personal information you provide, please check our privacy policy.

Yes.
This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our privacy policy.

Technical Enquiries
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